Frequently Asked Questions

We recommend booking at least 4-6 weeks in advance to secure your preferred date, especially during peak moving seasons (spring and summer). However, we do offer last-minute removal services when available.

Yes, we offer a complete range of professional packing materials including boxes, bubble wrap, packing paper, wardrobe cartons, and tape. These can be purchased separately or included as part of our full packing service.

Our standard service includes loading, transportation, and unloading of your belongings. Our team will disassemble and reassemble basic furniture items and place boxes and furniture in your designated rooms.

Yes, we provide short and long-term storage options in our secure facilities. Our storage services are perfect if there's a gap between moving out and moving in, or if you need to store items during home renovations.

Yes, we have comprehensive goods-in-transit and public liability insurance. For additional peace of mind, we can arrange extended coverage for high-value items. Please inform us about any items of exceptional value before your move.

We take extra precautions with delicate items, using specialised packing materials and techniques. For particularly valuable or antique items, we offer our specialised antique and fine art removal service.

We monitor weather forecasts and will communicate with you if severe weather is expected. Our teams are equipped to handle most weather conditions, but in extreme cases, we may suggest rescheduling for safety reasons.

Yes, we recommend emptying all furniture before moving day. Drawers and cabinets should be empty to reduce weight, prevent damage to the furniture, and avoid items shifting during transport.

We recommend transporting pets yourself where possible as pets may become stressed during the moving process. If this isn't possible, please discuss your specific requirements with us beforehand.

We accept bank transfers, credit/debit cards, and cash payments. For removals, a deposit is required to secure your booking, with the balance due before completion of the move.