Questions for Removal Company
Booking movers can feel straightforward until you hit moving-day surprises: unclear pricing, limited insurance, or problems with access and timing. This guide gives you the best questions for removal company teams so you can compare options properly, avoid hidden costs, and protect your belongings — whether you’re planning house removals Derby or moving across the Midlands.
Key Questions to Ask Your Removal Company
These are the “must-ask” questions for removal company comparisons. If you only have time for a quick check, start here.
1) Are you fully insured, and what does it cover?
- Ask if cover includes accidental damage, breakables, and loading/unloading incidents.
- Check if there are item value limits and whether high-value items need declaring.
2) Do you provide packing materials or packing services?
If you’re short on time, ask about full packing, fragile-only packing, or supplying boxes and protective materials. You can also compare dedicated packing services.
3) Who will actually be doing the move?
Confirm whether it’s an in-house team or subcontracted crew. Ask how many movers will be on the job and whether the same team will load and unload.
4) What happens if timings change or the move runs late?
Chain delays happen. Ask about rescheduling policies, waiting time charges, and what support is available if you need last minute movers.
What to Ask About the Moving Process
A good process prevents damage and keeps the day efficient. Use these questions to understand how organised the team is.
How do you plan for access, stairs, and parking?
Share details like tight streets, permit zones, flats with lifts, or long carries to the door. Ask whether they’ll advise on reserving parking or booking lift slots where required.
Do you protect floors, doors, and staircases?
Ask what protection is used (blankets, straps, door guards, floor coverings) and whether it’s included in the quote.
Can you dismantle and reassemble furniture?
Confirm what they’ll dismantle (beds, wardrobes, desks) and whether you need to prepare anything in advance. Also ask how screws/parts are bagged and labelled so nothing goes missing.
How do you handle fragile or high-value items?
Good teams have a plan for TVs, mirrors, artwork, antiques, and glass. Ask whether extra packing is provided and how items are secured in the vehicle.
Do you offer storage if there’s a gap between properties?
If your dates don’t line up, ask about short-term storage options and collection/delivery timings. See our storage solutions.
Questions on Pricing and Quotes
Pricing should be clear and comparable. These questions help you avoid hidden fees and compare quotes fairly.
Is the quote fixed or estimated?
Ask what could change the price (extra items, difficult access, long carry, waiting time, extra stops). If it’s an estimate, confirm how changes are agreed and documented.
What’s included in the price?
- Number of movers, vehicle size, fuel, time on site, and any packing materials.
- Disassembly/reassembly, protection of furniture, and room placement at the new property.
Are there extra charges I should budget for?
Ask specifically about: waiting time, congestion/parking permits, heavy items (pianos/safes), stairs-only properties, long carry distances, and late key release.
How do deposits, cancellations, and changes work?
Confirm the deposit amount, when it’s due, cancellation policy, and what happens if you need to move the date.
Coverage Areas for Derbyshire Removals
We support moves across Derbyshire and surrounding areas. If you’re comparing removal companies, make sure they clearly confirm the locations they cover and whether they handle regional relocations.
Why Choose Derbyshire Removals
- Clear planning for access, timing, and protection to reduce delays and damage
- Flexible options: loading-only, full move, packing support, and storage
- Local expertise across Derbyshire and nearby areas for smoother move logistics
- Support for short-notice moves when availability allows
Removal Company FAQs
What information should I provide to get an accurate quote?
Share property type, access (stairs/lifts/parking), moving dates, pickup and drop-off addresses, and an idea of volume (or request a quick survey). Mention fragile or bulky items early.
Should I choose the cheapest quote?
Not always. Compare what’s included, insurance coverage, team size, and how access/parking and timing are handled. A slightly higher quote that includes planning and protection can save money by preventing delays and damage.
Do removal companies offer packing services?
Many do. Ask if they offer full packing, fragile-only, or materials supply. For dedicated support, see our packing services.
What if my completion time changes on moving day?
Ask your removal company about waiting time policies and contingency options. If you need urgent help, check last-minute removals.
Asking the right questions for removal company services helps you avoid surprises and choose a team that’s genuinely prepared. If you’d like a clear quote and a straightforward plan, contact Derbyshire Removals today.